Terms & Conditions

At Naya Dour, your privacy is our priority. We are committed to safeguarding the personal information you provide us, and this policy outlines how we collect, use, and protect your data when you interact with our website. By using our site, you consent to the practices described in this policy.

Use of information

We collect personal information when you voluntarily provide it, such as when you create an account, make a purchase, subscribe to our newsletter, or opt in for marketing communications via SMS, WhatsApp, or email. The information we collect may include:

• Personal Details: Name, email address, phone number, and shipping address.
• Payment Information: Billing address and payment details, such as credit/debit card information, which is securely processed through trusted payment service providers. Your card details are never shared with third parties and are only used to process your order.
• Communication Preferences: Your choice to receive marketing updates, newsletters, or transactional notifications.

Additionally, we may collect general, non-personal information about your interactions with our website through the use of cookies and other tracking technologies. This helps us improve user experience, personalize content, and analyze trends.

How We Use Your Information

Your personal information is primarily used to:

• Process Orders: To fulfill your orders, including shipping and delivery.
• Customer Support: To respond to inquiries and provide assistance.
• Personalize Experience: To improve your shopping experience and offer tailored recommendations.
• Promotions & Updates: To send you updates, offers, and newsletters (you can opt out at any time).
• Enhance Services: To better understand customer behavior and trends, allowing us to optimize our website and services.

Data Safeguarding

At Naya Dour, we implement robust security measures to protect your personal information. Your data is safeguarded using SSL (Secure Socket Layer) encryption, which ensures that sensitive information is transmitted securely over the internet. We also use trusted third-party service providers to process payments, and your payment details are never shared with us directly.

Sharing of Information

• External Service Providers: We may share your personal data with trusted service providers who assist in operating our website or delivering your orders. These partners are required to maintain the confidentiality and security of your data.

Cookies and Tracking Technologies

We use both temporary and permanent cookies to improve your browsing experience. These cookies may store information on your computer or device for up to 24 months, helping us remember your preferences for future visits. You can manage or delete cookies through your browser settings.

Your Rights and Choices

You have the right to:

• Opt-Out of Marketing Communications: You can unsubscribe from our newsletters and marketing messages at any time by clicking the unsubscribe link in any email or by contacting us directly.
• Access and Update Information: You can access and update your personal information through your account settings on our website.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or services. Any updates will be posted on this page, and we encourage you to review it regularly.

For any questions or concerns regarding your privacy, or if you would like to unsubscribe from our communications, please contact us at care@nayadour.co or call +92 326-816-2628.