Delivery & Return

At Naya Dour, we strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy below:

Refunds
All purchases are final. We do not offer refunds but only offer exchanges on any purchases.

Exchanges
You can exchange your purchase within 7 working days of receiving your order, provided the following conditions are met:

• The item is unused, unwashed, and in its original condition.
• All original tags must still be attached to the merchandise.
• The item is returned with the original sales receipt and packaging.

How to Exchange:
To initiate an exchange, please contact our Customer Support team via email at care@nayadour.co or call us at +92326-816-2628. Our team is available Monday to Saturday, from 10:00 AM to 6:30 PM.

Conditions for Exchange

• Items purchased on full price are eligible for exchange only at the new sale price.
• Used, altered, washed, or damaged items will not be eligible for exchange.
• We do not offer exchanges on accessories such as jewelry and fragrances.
• Products on promotion are not eligible for exchange.

Damaged Merchandise Claims:
For online purchases, the damage must be reported within 4 days of delivery.

Processing Time:
Please note that exchange requests may take up to 3 – 4 weeks to process. We appreciate your patience during this time.

For any questions or assistance, feel free to reach out to us. We’re here to help you!

Thank you for shopping with Naya Dour!