We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
care@nayadour.co
0326-816-2628
9:30 AM to 6:30 PM Monday to Saturday
12 HDR Industrial Estate,
Gajjumatah Lahore
At Naya Dour, we strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy below:
Refunds
All purchases are final. We do not offer refunds but only offer exchanges on any purchases.
Exchanges
You can exchange your purchase within 7 working days of receiving your order, provided the following conditions are met:
How to Exchange:
To initiate an exchange, please contact our Customer Support team via email at care@nayadour.co or call us at +92326-816-2628. Our team is available Monday to Saturday, from 10:00 AM to 6:30 PM.
Conditions for Exchange
Damaged Merchandise Claims:
For online purchases, the damage must be reported within 4 days of delivery.
Processing Time:
Please note that exchange requests may take up to 3 – 4 weeks to process. We appreciate your patience during this time.
For any questions or assistance, feel free to reach out to us. We’re here to help you!
Thank you for shopping with Naya Dour!
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
