Orders within Pakistan will typically be delivered within 4-5 working days.
Orders exceeding Rs 2500 will be shipped free of charge.
For online purchases, the damage must be reported within 4 days of delivery.
PRODUCT INFORMATION
PRODUCT INFORMATION
Style & Design
Padded jacket with detachable hood with self fasteners. Long sleeves with adjustable elasticated cuff. Side cross pockets with zipper opening. Interior lining. Front zip closure.
At Naya Dour, we strive to ensure your satisfaction with every purchase. Please review our refund and exchange policy below:
Refunds All purchases are final. We do not offer refunds but only offer exchanges on any purchases.
Exchanges You can exchange your purchase within 7 working days of receiving your order, provided the following conditions are met:
The item is unused, unwashed, and in its original condition.
All original tags must still be attached to the merchandise.
The item is returned with the original sales receipt and packaging.
How to Exchange: To initiate an exchange, please contact our Customer Support team via email at care@nayadour.co or call us at +92326-816-2628. Our team is available Monday to Saturday, from 10:00 AM to 6:30 PM.
Conditions for Exchange
Items purchased on full price are eligible for exchange only at the new sale price.
Used, altered, washed, or damaged items will not be eligible for exchange.
We do not offer exchanges on accessories such as jewelry and fragrances.
Products on promotion are not eligible for exchange.
Damaged Merchandise Claims: For online purchases, the damage must be reported within 4 days of delivery.
Processing Time: Please note that exchange requests may take up to 3 – 4 weeks to process. We appreciate your patience during this time.
For any questions or assistance, feel free to reach out to us. We’re here to help you!
Thank you for shopping with Naya Dour!
Drop Us A Line
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Thanks for contacting us. We'll get back to you as soon as possible.